At Cruizin Concepts, LLC we have strived to provide the very best customer service experience in the entire industry. Many agree that our quintessential returns policy is just one of many things that set us apart. You can easily examine and compare other retailers which have concocted in our view, the same substandard 30 day return policies. This ineffective approach towards consumers typically only covers certain products and insures these retailers have big profits.

We on the other hand, have set a high bar in the automotive parts industry.  Over 25% of our products are covered by an exceptional 365 Day Return Policy*. No Hassles, No Restocking Charges, No Processing Fees and No Other Hidden Charges to worry about! Furthermore we accept returns on almost every product, including those that our competitors don't. For example we accept returns on many pre-assembled wheel and tire packages, Hoods, Body Kits, Wings, Fenders and Performance Parts. These are the typical items that our "So Called Big Competitors" simply aren't willing to take a hit on.

Opponents have insinuated that many of our large retail competitors have great records as well. Do they really though?? We have personally stood by and watched large name competitors strike down bad feedback and with supersonic speed. Many are politically connected and insure that they essentially force many club leaders and online communities to assist them in better controlling public perception. Simply put, this is a classic example of manipulation. Just read their policies and watch how they really stick by them!

Arranging to return or exchange any product is considered a fairly simple process. First contact our returns department toll free at (888) 630-0655 and selecting option #4. One of our returns representatives will ask you a few questions and issue an RMA form that can be sent to you by emailed or fax. This electronic or hard copy RMA gives you the necessary permission to send your items back to its origin facility for refund or exchange.

On occasion a photo of the product may be required prior to the RMA being sent. This will confirm the type of product received and most importantly document its condition before it arrives back at one of our facilities. Once you have received your RMA, you can simply attach it to your package and send the item back to the address indicated on the form. All 3rd party shipping charges will be your responsibility unless Cruizin Concepts made an error pertaining to your order. It is advised that you insure any item being return to Cruizin Concepts, LLC. Insurance on your return item will financially cover your shipment in the event it were to incur loss or damage during its transit back. You can also email our returns department with any questions or concerns at returns@cruizinconceptswholesale.com.

Please keep in mind some emails might get filtered to a spam folder and in such cases may not get reviewed. If you do not receive a response to your email within 48 business hours, then this is a strong indicator we didn't get your message and we advise calling us toll free at 888-630-0655.

The following categories can be returned within a full 365 days of original receipt. Some items may fall in these categories which are considered special order items and may be excluded. See our enormous list of Mustang Parts categories that are eligible for 365 Day Returns.

Please note that some exceptions may apply. On occasion we provide special order products in these categories which may not be covered by 365 Day returns. In most cases your invoice's item will be followed by an (*) symbol. However this is a rare circumstance and will generally not apply. Used Merchandise and/or merchandise that is missing its original packaging may not apply or may incur a restocking fee. In the event our staff has to repackage the merchandise this is not only an expense but requires more time and labor. Thank you for your understanding.

The following categories can be returned within 30 days from the date of receipt. Special order parts may be excluded.

Please note that used Merchandise and/or merchandise that is missing its original packaging may not apply or may incur a restocking fee. In the event our staff has to repackage the merchandise this is not only an expense but requires more time and labor. Thank you for your understanding.

All cancellations must be made by phone with a Cruizin Concepts representative, who will provide a unique cancellation number for your order. This unique number is attached to your account for cancellation verification. Email cancellations will not be accepted, as there may be a delay in email systems forwarding or has the potential of being filtered as spam. As such it is logical to conclude that some emails sent may not reach their destination or be reviewed by our staff. Predicated on the unreliable nature of email, there could be circumstances were an order is shipped, prior to our staff having received any email(s).

If merchandise has already shipped from one of our facilities and you wish to cancel the order, you may do so by contacting our Returns & Exchanges department for an RMA. Such circumstances internally are not considered a cancellation as they have already shipped. As such, this would then fall under our standard, returns policy. Our staff makes a very concerted effort to illustrate and provide the industries most liberal return policy for your convenience. For cancellations/returns after your item(s) have shipped, please see our returns sections to review the applicable time frames and policy.

If merchandise has already shipped and an address change and/or correction needs to be made, there will be an $11 per package fee applied. This charge is directly related to UPS's fee for a "package reroute". However, in the event that the error was directly related to our company or staff, such a fee will be waived. Cruizin Concepts, LLC reserves the right to cancel or deny an order at any time if we believe that it may be in the best interest of all parties.

In the event that the merchandise is lost during transit, please contact our Returns & Exchange department, so that we can contact the corresponding carrier. The corresponding carrier will formally file an internal tracer for your merchandise in order to find the item prior to the retailer shipping another and potentially preventing circumstances where the consumer might receive multiple of the same product. Tracers may take up to 8 business days for UPS and up to 14 business days for FedEx to be complete. If the merchandise is not located within this time frame, the carrier will close the tracer and we will reship your merchandise at no charge. Our staff will always work with the customer very closely to insure these matters are resolved in a timely manner.

If an order is shipped from one of our facilities and is unable to be delivered due to incorrect or incomplete address or refused for any reason, the customer is responsible for all third party transit related charges. If the merchandise is picked up at your corresponding local hub prior to return, the shipment will not incur any additional shipping charges. In addition, a restock fee may be imposed to cover any repackaging requirements as well as any involved labor. If there are any errors on the part of Cruizin Concepts, then no additional charges will be issued to the customer. If our staff makes any internal error, then we will cover all costs related to the transaction. Our primary goal is to insure that we are always doing right by our customer and frankly this is more important that any profit related to the transaction.

In the event you receive an incorrect item simply contact our returns department toll free at 888-630-0655 and we will have the incorrect product picked up at no charge so that a replacement can be issued. In some cases our staff may request a photo for documentation purposes and to verify the product received. If you have any questions you can also email returns at returns@cruizinconceptswholesale.com.

At Cruizin Concepts Wholesale, we ensure that our packaging surpasses all requirements set forth by FedEx, UPS, USPS, and other related carriers. In the unusual even that you do receive an item that is damaged during transit, please contact one of our Returns & Exchange experts and we will have the damaged merchandise picked up at no charge and replacement will be shipped.

Please repack all merchandise as it was when received. The merchandise will be picked up for damage inspection. Photos will be required (for customer protection as proof) prior to merchandise pickup.

If you receive an item that is defective or non-functional, you will need to contact our Returns & Exchange department, so that we can follow up with the corresponding manufacturer of the item. Most manufacturers cover their items by what's referred to as a "Manufacturer's Warranty". This simply means that in most all cases, the manufacturer is likely to stand behind their quality and product within a certain time frame.

In the event that your product requires delivery by Truck Freight, inspection is required prior to signing off for the merchandise. This requires you or your shop to open and inspect the product fully to insure that there is no damage and that the correct product is received. By signing the freight bill for the driver you are stating that everything is received correctly and with no damage. As such the document you are signing for the carrier states just that.

If by some unusual chance there is a problem with the shipment, make sure that you clearly notate any discrepancies on the freight bill and call our Returns & Exchange department immediately. If the shipment is not inspected prior to signing the freight bill and there is an issue Cruizin Concepts Wholesale will have a more difficult time filing a claim with the corresponding carrier. In the event you receive damaged and/or sub-standard products via truck freight please email us photos immediately to claims@cruizinconceptswholesale.com so that we can address the issue immediately.

If you have received defective merchandise or have merchandise that you believe is defective in any way, our staff is more than happy to help. Please be sure to email our staff clear photos of the potentially defective merchandise. You may email photos and details to claims@cruizinconceptswholesale.com. Our staff typically responds to emails within 48 business hours. If you have not received a response by this time it's possible we didn't receive your message or it was filtered to our spam folder. In this event please just give us a call. Its toll free and you can reach us at 888-630-0655. We look forward to assisting you.

As one of the industries most renowned and asserted companies with regards to its customer service, this section is very short and sweet! Our dedication is providing in policies in which our customers can return almost anything! There are a few things though, such as Mustang Programmers that cannot be returned.

The reason this is one of the few items are due to the fact that they are like computer software. For example if we allowed returns on programmers, then everyone could technically tune their cars and then simply return the item for a refund. Same principle of course applies to opened computer software. You cannot buy Norton Anti-virus software at Staples and then go home to install the software and then return it. There are indeed cases where you didn't use the tuner/programmer, but we cannot completely verify this. As such we may be willing to do something else for you in such an event. We have provided a list below of products that cannot be returned or if permitted they would likely incur a restocking fee.